5,000
- Free
- —
- Team
- $120
- Business
- Custom
TS
CRM & customer data pricing
by Twilio
Twilio Segment pricing, plans & costs
Twilio Segment — customer data platform to collect and route events.
- Starts at
- $120/mo
- Free plan
- Yes
- Plans
- 3
- Billed by
- monthly tracked users
Plans at a glance
Twilio Segment plans and prices
Estimated from public pricing
Cost calculator
Twilio Segment cost calculator
50K
Team estimate
$600/mo
$120/mo, 10K monthly tracked users included, then $0.012 per monthly tracked user
Estimate covers the main usage meter only; taxes and add-ons are excluded.
Twilio Segment plans at 50K
vs alternatives (cheapest plan)
- Twilio Segment$600
- RudderStack$7,500,050
- Hightouch$8,750,000
How much does Twilio Segment cost per month?
| 5,000 | — | $120 | Custom |
|---|---|---|---|
| 25K | — | $300 | Custom |
| 50K | — | $600 | Custom |
| 250K | — | $3,000 | Custom |
| 1M | — | $12,000 | Custom |
25K
- Free
- —
- Team
- $300
- Business
- Custom
50K
- Free
- —
- Team
- $600
- Business
- Custom
250K
- Free
- —
- Team
- $3,000
- Business
- Custom
1M
- Free
- —
- Team
- $12,000
- Business
- Custom
Cheapest plan per volume highlighted. "—" means the plan does not allow that volume.
Twilio Segment plan feature comparison
| API access | API | API | API |
|---|---|---|---|
| Automation | Not included | Not included | Journeys |
| Contacts / volume | 1,000 MTUs | 10K MTUs | Custom |
| Integrations | 2 sources | Unlimited sources | Unlimited |
| Reporting | Basic | Standard | Full |
| Seats | Unlimited | Unlimited | Unlimited |
| Single sign-on | Not included | Not included | SSO |
| Support | Community | Premium |
API access
- Free
- API
- Team
- API
- Business
- API
Automation
- Free
- Not included
- Team
- Not included
- Business
- Journeys
Contacts / volume
- Free
- 1,000 MTUs
- Team
- 10K MTUs
- Business
- Custom
Integrations
- Free
- 2 sources
- Team
- Unlimited sources
- Business
- Unlimited
Reporting
- Free
- Basic
- Team
- Standard
- Business
- Full
Seats
- Free
- Unlimited
- Team
- Unlimited
- Business
- Unlimited
Single sign-on
- Free
- Not included
- Team
- Not included
- Business
- SSO
Support
- Free
- Community
- Team
- Business
- Premium
How Twilio Segment pricing works
Segment's Free plan covers 1,000 monthly tracked users (MTUs); Team starts at $120/month for 10,000 MTUs.
- Billed by monthly tracked users.
- Business tier is quote-based.
Twilio Segment is best for
Event collection
Routing data to many tools
Customer profiles
Twilio Segment alternatives
RudderStack
$7,500,050/mo at 50K
Open-source CDP · Warehouse-first · Event streaming
Twilio Segment vs RudderStackHightouch
$8,750,000/mo at 50K
Reverse ETL · Composable CDP · AI decisioning
Twilio Segment vs HightouchRelated comparison guides
Twilio Segment pricing FAQ
Source: official Twilio Segment pricing page. Estimated. Prices change — confirm before buying.